Privacy Policy

Last Updated: January 9, 2026

1. INTRODUCTION

This Privacy Policy describes how [Trevway Total Clean] ("we," "our," or "us") collects, uses, protects, and shares information about you when you use our window cleaning services. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our services:

2.1 Personal Information You Provide

When you request a quote, schedule a service, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number (mobile and/or home)
• Service address (street address, city, state, ZIP code)
• Billing address (if different from service address)
• Payment information (credit card number, billing information)
• Property details (number of windows, floors, specific service requests)
• Special instructions or preferences (pets, access codes, scheduling preferences)

2.2 Information Collected Automatically

When you visit our website or use our online services, we may automatically collect:

• Device information (device type, operating system, browser type)
• IP address and general location information
• Website usage data (pages viewed, time spent, links clicked)
• Cookies and similar tracking technologies (see Section 7)

2.3 Photos and Images

We may take before-and-after photos of our work for quality assurance, marketing purposes, and to maintain a record of services provided. These photos may include images of your property's exterior and windows.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide, maintain, and improve our window cleaning services
• To schedule appointments and dispatch service crews to your location
• To process payments and maintain billing records
• To send appointment reminders, confirmations, and service updates via email, text message, or phone
• To respond to your inquiries, requests, and customer service needs
• To send you marketing communications about our services, special offers, and promotions (with your consent)
• To request reviews and feedback about our services
• To maintain quality assurance and training records
• To analyze service usage and improve our operations
• To comply with legal obligations and enforce our terms of service
• To protect against fraud, unauthorized transactions, and other illegal activity

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Business management software (Jobber) for scheduling, invoicing, and customer communication
• Payment processors (e.g., Stripe, Square) for secure payment processing
• Cloud storage providers for data backup and storage
• Email and SMS service providers for sending communications
• Accounting and bookkeeping software (QuickBooks) for financial record-keeping

These service providers are contractually obligated to use your information only for the purposes of providing services to us and to protect the confidentiality and security of your information.

4.2 Lead Generation Platforms

If you contact us through third-party platforms (such as Thumbtack, Google, or social media), those platforms may have access to the information you provide. We recommend reviewing their privacy policies to understand how they handle your data.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement).

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information to authorized employees and service providers only
• Regular security assessments and updates to our systems
• Secure storage of payment information through PCI-DSS compliant payment processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer account information: Retained while your account is active and for 7 years after the last service for tax and legal purposes
• Payment and billing records: Retained for 7 years as required by law
• Service history and photos: Retained for quality assurance and records purposes
• Marketing communications: Retained until you unsubscribe or request deletion

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

8. YOUR PRIVACY RIGHTS

You have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

9. MARKETING COMMUNICATIONS

With your consent, we may send you promotional emails, text messages, or other communications about our services, special offers, and updates. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to our text messages
• Contacting us directly to request removal from our marketing list

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your services (appointment confirmations, service updates, invoices, etc.).

10. THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

[Trevway Total Clean] Email: Info@trevway.com  Phone: 612-590-8242  Address: 19057 Inndale Dr,  Lakeville, Minnesota

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.